X

Customer Service Representative, US

Job Summary

Primary focus is to complete order entry and develop long-term relationships with an assigned portfolio of customers. Responsible to liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to customer needs.

Key Qualifications

·         Minimum of two years of experience in a customer service position required

·         Horticulture or floriculture experience preferred, but not necessary

·         Demonstrated ability to communicate effectively at all levels of the organization

·         Team player willing to accept new challenges

·         Confident with numbers to ensure accuracy of the order entry process

·         Experience in delivering client-focused solutions based on customer needs

·         Excellent listening and negotiation skills

·         Excellent verbal and written communications skills

·         Computer literate with experience in enterprise order entry and tracking

·         Proficient in Microsoft Office

Description

The Customer Service Representative’s duties and responsibilities encompass but are not limited to the following key objectives:

·         Build and maintain strong, long-lasting customer relationships

·         Develop a trusted advisor relationship with key customer stakeholders

·         Ensure the timely and successful delivery of our products according to customer needs and objectives

·         Timely and effective communication of issues or changes in order status when necessary

·         Effective use of ERP programs and other business systems

·         Brand knowledge

·         Troubleshooting and resolution capabilities

·         Communicating and tracking any IT issues that arise in the process of order entry through the appropriate channels

Education

·         Associate’s or Bachelor’s degree in related field preferred

Working Conditions

·         Some travel required

·         Prolonged sitting at work station in a well-lit, open office

·         Occasional lifting of up to 35 pounds of paper and miscellaneous supplies

 

Click on the link below to apply online

https://na.dummenorange.com/site/en/jobs-careers/job-openings/customer-service-representative/en-51-287


11/15/2017



$26M to expand a rose greenhouse complex
The third stage of a greenhouse complex for rose cultivation, “Podosinki”, in the Moscow region city of Dmitrov (Russia) is planned for construction over the course of three years, said the company’s General Director Yulia Charyshkina to Interfax. A...

Vacancy of the day

Plant Specialist Horticulture LED Pharmaceutical Crops, NL Read more >>