Customer Service Representative, US

Job Summary

Primary focus is to complete order entry and develop long-term relationships with an assigned portfolio of customers. Responsible to liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to customer needs.

Key Qualifications

·         Minimum of two years of experience in a customer service position required

·         Horticulture or floriculture experience preferred, but not necessary

·         Demonstrated ability to communicate effectively at all levels of the organization

·         Team player willing to accept new challenges

·         Confident with numbers to ensure accuracy of the order entry process

·         Experience in delivering client-focused solutions based on customer needs

·         Excellent listening and negotiation skills

·         Excellent verbal and written communications skills

·         Computer literate with experience in enterprise order entry and tracking

·         Proficient in Microsoft Office


The Customer Service Representative’s duties and responsibilities encompass but are not limited to the following key objectives:

·         Build and maintain strong, long-lasting customer relationships

·         Develop a trusted advisor relationship with key customer stakeholders

·         Ensure the timely and successful delivery of our products according to customer needs and objectives

·         Timely and effective communication of issues or changes in order status when necessary

·         Effective use of ERP programs and other business systems

·         Brand knowledge

·         Troubleshooting and resolution capabilities

·         Communicating and tracking any IT issues that arise in the process of order entry through the appropriate channels


·         Associate’s or Bachelor’s degree in related field preferred

Working Conditions

·         Some travel required

·         Prolonged sitting at work station in a well-lit, open office

·         Occasional lifting of up to 35 pounds of paper and miscellaneous supplies


Click on the link below to apply online



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